coviewPlans and limits
What each coview plan includes: seats, recorded sessions, co-browsing, call minutes and features, the 14-day trial, and where to see this month's use.
coview is priced per seat. Every plan has session replay, co-browsing and live chat. Prices and the full comparison are on the pricing page; this page lists what each plan includes and what happens at its limits.
The trial
A new workspace tries every feature for 14 days, with no card. During the trial it has 60 call minutes. After the trial, the workspace moves to Free unless you choose a plan; nothing is deleted.
What each plan includes
| Free | Starter | Growth | Business | Enterprise | |
|---|---|---|---|---|---|
| Seats | Up to 2 | Up to 10 | Up to 50 | From 5 | Custom |
| Recorded sessions a month | 1,000 | 5,000 | 25,000 | 100,000 | 1,000,000 |
| Show me and Take over | 10 a month | Unlimited | Unlimited | Unlimited | Unlimited |
| Call minutes a month | — | 300 | 2,000 | 5,000 | 20,000 |
| Live chat, files and tickets | Yes | Yes | Yes | Yes | Yes |
| Console errors and failed requests | — | Yes | Yes | Yes | Yes |
| Response targets and ticket types | — | — | Yes | Yes | Yes |
| Trackers | — | — | Yes | Yes | Yes |
| REST API and webhooks | — | — | Yes | Yes | Yes |
| Single sign-on (OpenID Connect) | — | — | — | Yes | Yes |
| Audit log | — | — | — | Yes | Yes |
| Custom roles | — | — | — | Yes | Yes |
| Allowed networks and session rules | — | — | — | Yes | Yes |
| SAML and SCIM | — | — | — | — | Yes |
Enterprise is arranged with us: get in touch.
What counts
- A seat is anyone in your team who signs in to coview. Pending invitations take a seat too.
- A recorded session is a recording started this month. Bots, and visits where no person ever showed up, are never recorded, so they never count.
- A call minute is counted per person on the call: one agent and one visitor talking for 10 minutes use 20.
At the limits
- Seats: when they're taken, new invitations are refused with a note to upgrade in Settings › Billing.
- Call minutes: when the month's minutes are used up, no new call can start, and the Call buttons say so. Calls start again next month or when you upgrade.
- Features: a feature your plan doesn't include answers "Upgrade to … to use …", naming the first plan that has it.
See this month's use
Settings › Billing shows your plan and this month's use, including Seats, Sessions recorded and Call minutes, next to the plans with monthly or yearly prices. Settings › Calls shows the call minutes too.
Choosing a plan and paying go through Stripe, so coview never sees your card. Billing yearly costs less than monthly. Changing the plan needs the Plan and invoices permission, which only owners have by default.
A person from coview will help — send us a message, or book a demo and we'll walk through it with you.