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Everything to set up coview and help faster.

Install the snippet, watch sessions, co-browse with consent, chat and call, and run tickets — step by step.

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Install coview on your siteAdd the coview snippet to your website or web app, allow its domains, and check that visitors, recordings and the chat widget show up.
Identify signed-in usersTell coview who is signed in with coview('identify'), verify it with a user_hash from your server, and call coview('reset') when they sign out.
A tour of the consoleWhere everything lives in the coview console: Home, Inbox, Live now, Tickets, Sessions, Customers, Analytics, Team and Settings.

Watch a recorded sessionPlay back what a visitor did: the timeline and its markers, rage clicks, console errors and failed requests, speed, and links to a moment.
Find the sessions you needFilter recordings by page, length, device, country, source, campaign and dates, or by rage clicks, errors and chats, and find one customer's sessions.
Privacy, masking and retentionWho coview records, what it masks in the visitor's browser, how to mask or block more, analytics consent, and how long recordings are kept.

Live now and watching a visitorSee who is on your sites right now, follow what they do, and watch a visitor's tab live, a second or two behind, without interrupting them.
Show me and Take overPoint and draw on a visitor's tab, or click and type for them, after they say yes on their screen. What they see, the tools, and how it stops.

The chat widgetWhat visitors see in the chat widget, and how to set its colour, position, texts, pre-chat form and offline message, or open it from your own button.
Answer chats in the inboxWork the coview inbox: views and filters, assigning, snoozing and resolving, internal notes, saved replies, files, email replies and keyboard shortcuts.
Voice and video callsCall visitors from coview and let them call your team from the chat, in the browser: how ringing works, what each side sees, minutes and settings.

Tickets, priorities and response targetsTurn a chat into a ticket that keeps the visitor's session, work it through its statuses, and set response targets, business hours and ticket types.
TrackersGroup the tickets one problem causes under a tracker, then solve it once and send every affected customer the same message.
Customers reporting a problemCustomers open a ticket from the chat widget with Report a problem; coview attaches the recording of the moment they reported it.

Members and rolesInvite your team to coview, give each person a role, and see exactly what Owner, Admin, Supervisor, Agent and Viewer may do, or build your own role.
Single sign-on and SCIMVerify your domain, sign your team in through Okta, Entra ID, Google Workspace or any OpenID Connect or SAML provider, and provision users with SCIM.
Audit log and session rulesSee who did what in your coview workspace, export the audit log, and limit sign-in sessions and the networks your team can use.

The coview() JavaScript APIEvery coview() command for your pages: open the chat, identify and reset users, track events, page views, listeners and consent, plus the HTML attributes.
REST API and webhooksRead and open tickets, read chats and contacts from your own systems with the coview REST API, and receive signed webhooks when things happen.
Plans and limitsWhat each coview plan includes: seats, recorded sessions, co-browsing, call minutes and features, the 14-day trial, and where to see this month's use.