coviewcoview team
We build coview: session replay, co-browsing, chat and calls for support teams. Questions about a post? Ask us from the contact page.
Posts
Voice and video calls, straight from the chat
Agents call visitors from Live now or the conversation; visitors call the team from the chat. In the browser, nothing to install, nothing recorded.
Linh wants to show you something here
They can point and draw on this tab. You stay in charge. Esc stops it.
Co-browsing should ask first
Watching a customer's tab should be quiet. Touching it shouldn't. Why coview has two levels of consent, and what the customer can always do.
hannah@…Visible••••••••Masked•••• ••••MaskedSession replay without recording passwords
How coview masks inputs in the visitor's browser, before anything is sent — and why that's the only place it works.
The five-message rule
When a chat passes five messages without a fix, stop typing and start watching.
From chat to ticket without losing the evidence
A conversation that needs a follow-up becomes a ticket that keeps the session, so nobody has to ask the customer for screenshots again.
Rage clicks are a to-do list
When someone clicks the same thing three times in a second, the page let them down. Here is how to turn those sessions into this week's fixes.
New posts, as they land.
Product updates, guides and how we build coview. Add the feed to your reader.